Last Updated: 01 July 2026

At Narriviyah, customer satisfaction is our priority. We carefully inspect every jewellery piece before dispatch to ensure it reaches you in perfect condition. Please read our policy below before making a purchase.

1. Returns

We do not accept returns for reasons such as change of mind, personal preference, or incorrect selection.

Returns will only be accepted if the product received is damaged, defective, or incorrect.

Any issue must be reported within 48 hours of delivery.

Customers must provide clear photos and an unboxing video as proof while requesting a return.

2. Exchanges

Exchange requests are accepted only for damaged, defective, or incorrect products.

The item must be unused, unworn, and returned in its original packaging with all tags and accessories.

Once the returned product passes our quality inspection, a replacement will be dispatched, subject to availability.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Products showing signs of use or damage after delivery.

Products without original packaging or tags.

4. Refunds

Approved refunds will be credited to the original payment method within 7–10 business days, depending on your payment provider.

5. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

6. Shipping Charges

For approved exchanges due to damaged, defective, or incorrect products, return shipping will be arranged or reimbursed by Narriviyah.

Thank you for choosing Narriviyah. We appreciate your trust and look forward to serving you with timeless jewellery and exceptional customer care.